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FAQ
 

Will the testing damage equipment?
How long will testing take?
How often should I test equipment?
Will I need to turn equipment off?
What are the benefits in keeping test records?
Why should I out-source and not continue with in-house testing?
Does the legislation differ between states in Australia?
My equipment was tagged as faulty! What do I do?
I have just purchased new electrical items! What do I do?
The tags on my equipment are out of date! What do I do?
I have an audit coming up! What do I do?
I cannot find my reports! What do I do?
I would like my site tested! What do I do?
 
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Will the testing damage equipment?
No. Testel technicians are well trained, many are licensed electricians with years of experience.
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How long will testing take?
Testel staff are full time technicians and operate efficiently. Generally, each item will take several minutes to test.
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How often should I test equipment?
Where local regulations do not exist the Australian standards detail the frequencies required. These are found here.
Equipment manufacturers may also specify particular frequencies of test.
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Will I need to turn equipment off?
Generally, equipment will need to be turned OFF prior to testing.
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What are the benefits in keeping test records?
Record keeping provides a number of benefits, which include:
Asset tracking of equipment.
Demonstrated evidence of compliance.
Evidence that the work was undertaken.
The ability to forecast testing quantities and forecast budgets.
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Why should I out-source and not continue with in-house testing?
Conducting in-house testing is one way of achieving compliance. There are a number of reasons why companies out-source there testing:
Testing is not a core activity.
In-house staff do not have the time to devote to the testing task.
There may be no record keeping system in place.
An independent supplier provides a third party validation.
There are numerous scattered sites and it is not cost effective to travel in-house staff.
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Does the legislation differ between states in Australia?
Yes, however, business owners and persons in control of workplaces throughout Australia, have a common duty of care under health and safety laws to provide safe places of work for their employees. Specific state or territory requirements exist. Visit our Industry Links section to locate specific requirements. The Australian standards highlight the technical details and provide a uniform code.
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My equipment was tagged as faulty! What do I do?
Items with a fault ticket or danger tag have failed the mandatory testing. They should be either repaired or replaced. Owing to the nature of the fault it can be more cost effective to replace the item.
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I have just purchased new electrical items! What do I do?
Contact Testels’ central office with site details and a technician will be despatched to complete the testing at your site.
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The tags on my equipment are out of date! What do I do?
Contact Testel's central office with the relevant site details and a technician will be despatched to undertake site testing.
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I have an audit coming up! What do I do?
Source your existing records. Confirm that they are in order and that testing took place according to the most recent anniversary date. Validate that there has been no new equipment introduced to site. For assistance or a request to undertake testing, contact us.
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I cannot find my reports! What do I do?
Contact us and we will provide a hard copy of any records. Alternatively, you can also obtain them by following the prompts in the clients section of our website.
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I would like my site tested! What do I do?
Call us or send us a message with your company's site and contact details and a certified technician will be despatched for testing.
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135 Unley Road, Unley, South Australia 5061
Tel: 1300 881 116 - Fax: 1300 881 115