Customer Satisfaction Questionnaire
 

Dear Valued Customer,

We hope you will take a few minutes to participate in our customer survey. Your answers to these questions will serve as an invaluable tool in helping us improve our internal processes. We hope that we have exceeded your expectations.

Your feedback will help us improve and enable us to continue supporting you and your needs.

	Contact details (will not be shared with any third party) Full Name: * Company / Site Reference Code: * Job Title: * Contact Phone: * Business E-Mail Address: * State: ACT NSW NTE NZ QLD SAU TAS VIC WAU * Post Code: * Please tick the appropriate response Head Office Staff Excellent Good Average Improvement Needed Request a Meeting In thinking about your most recent experience with Testel, what was the quality of customer care you received? Were you informed with adequate notice of your next cycle of testing? Did you receive your test results in an adequate time frame (usually sent with your invoice)? Are your requests to Testel Head Office dealt smoothly and in a prompt manner?   Field Technicians Excellent Good Average Improvement Needed Request a Meeting Appearance / Attire Communication Attitude Test Completion   General Excellent Good Average Improvement Needed Request a Meeting Head Office Function Accounts Department and Process Management Response Overall Performance   Other Please Comment Would you recommend our services? We will soon be offering Fire Safety Solutions (2011). Would you like information in regards to this new service? Please enter the following text in the field below: